Welcome to BSP - The Broker Shield Program. We are delighted to be working with you and want to thank you for your participation. Please begin by selecting a section below and answering the questions. You will have an option to "Save & Finish Later" while you work. Once a section is completed choose "Save & Finish", a green check mark will indicate that the section completed. When all sections are completed, and the workbook status is 100% you will be given the option to submit your workbook. Automation (IT) Documentation Processes And Workflows In General Personal Lines Processes And Workflows Commercial Lines Processes / Workflows Miscellaneous Claims Audits Training & Education Licencing and Administration Mergers and Acquisitions Human Resources (HR)

WORKBOOK STATUS: 0% complete DEMO MODE Completion deadline: 2007-05-04 Workbook Legend: Y = Yes, procedure is currently in place R = Procedure in place - requires revision N = No procedure in place NA = Not Applicable Final Submission: Before you can submit your workbook you must fill in all questions. If a section is not applicable, select N/A at the top of the section page. Problems / Questions: Vicky Henry, BSP Facilitator Toll Free: 1.866.939.6444 E-Mail: vickyh@mihigroup.com